Boris

Returns:

• Returns can be made within 7 days of receiving your order.
• Items must be in their original condition, unused, undamaged, and in their original packaging.
• To start the return process, please contact us at kiname.art@gmail.com and provide your order number and reason for return. We will guide you through the next steps.
• Return shipping costs will be borne by the customer, unless the product received is damaged or there was a shipping error.

Refunds:

• Once we receive the returned item and confirm its condition, we will proceed to issue the refund.
• The refund will be made using the same payment method that was used for the original purchase.
• Please note that refunds may take up to 7 business days to reflect in your account, depending on your bank.

• All orders are processed within 1-3 business days after payment confirmation.
• We offer certified shipping within Spain with an estimated delivery time of 3-7 business days.
• We ship internationally to several countries. Delivery times vary by location, but generally take between 7-21 business days.
• Once your order has been shipped, you will receive an email with the tracking number so you can monitor the status of your shipment.